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The Small Print

• Our fees are payable calendar monthly in advance by either cash, BACS or nursery voucher on or before the 5th of each month. In exceptional circumstances we can accommodate other forms of payment, to be discussed with the Nursery Manager upon enrolling your child.

• If you are paying by voucher then please let us know the company you are using and ensure that your child’s name is used as the reference when the payment is made. If the voucher does not cover the entire fee, then any balance will need to be paid by cash or BACS by the 5th of the month. Please remember that both parents / carers are entitled to redeem the voucher.

• We understand that from time to time changes can occur and we will endeavour to be reasonable given the circumstances. We need at least 1 MONTH written notice to be provided of any changes to the booking or when your child finally leaves the nursery. We will try to accommodate shorter notice periods especially if we are able to cover the change with another booking.

• There is a minimum booking commitment for all children aged 3 months to 5 years of 3 hours per week. Bookings must be for the same session(s) each week and as previously mentioned, appropriate notice must be provided for any changes.

• Unfortunately we are unable to provide refunds for a child’s absence of whatever nature including holidays, sickness and nursery closure due to bad weather. Exceptional circumstances can be discussed with the Nursery Manager. 

• Fees are reviewed annually and 8 weeks minimum notice will be provided before any changes are made.

• Extra sessions can either be paid for on the day or collected with the following month’s Invoice. Extras are for additional sessions or additional hours and subject to availability.